Shipping & Delivery
Important Shipping Information
- Domestic orders are shipped via United States Postal Service (USPS) and UPS. All international orders are shipped via UPS International Expedited. A tracking number and or delivery confirmation number will be e-mailed to you upon shipment. If you have any questions regarding your order please do not write anything in the Paypal comments section after paying for your order. You must email us at [email protected] for any specific instructions. Please make reference to your order number.
- While the majority of orders are shipped the following business day, some orders may take longer to process. Please allow two to four weeks for delivery.
- You may view the status of your order at any time by logging into My Account.
- Multiple disc DVDs and box sets, such as the Poultrygeist: Night of the Chicken Dead, The Complete Toxic Avenger - 7 DVD Box Set and the The Sexy Box, are counted as more than one item. This shipping cost is reflected in your order upon checkout.
All prices in United States Dollars (USD).
For territories not listed above, please contact us before placing an order.
Why does international shipping cost so much?
We ship UPS outside of North America, because when we went with cheaper services, many packages would be lost, which means having to send a second batch of merchandise out and the additional cost of shipping. Since we've switched our policy, not one international package has been lost, and the customer gets their items within a few business days. International rates are expensive due to fuel surcharges imposed by UPS.
Your order may be subject to import duties and taxes, which are levied once your order reaches your country. The buyer is responsible for any and all charges related to customs clearance, as Troma has no control over these charges and cannot predict what they may be. Customs policies differ from country to country — contact your local customs office for further information. Troma is required to correctly declare the value of each order.